SHIPPING POLICY

Last Updated: 18/08/2026

Thank you for shopping with Headforahat. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.

1. ORDER PROCESSING

We aim to process and dispatch orders as quickly as possible.

Orders are normally processed within 1–2 business days after payment has been successfully received.

Processing times may be longer during busy periods, holidays, promotions, or circumstances outside our reasonable control.

If an item is made to order, personalised, or requires additional preparation time, the estimated processing time will be stated on the relevant product page where possible.

2. UK DELIVERY

We currently offer delivery throughout the United Kingdom.

Available delivery options, shipping costs, and estimated delivery times will be displayed at checkout.

Estimated delivery times begin once your order has been dispatched and are not guaranteed unless expressly stated otherwise.

3. SHIPPING COSTS

Shipping charges are calculated and displayed at checkout before you complete your purchase.

From time to time, we may offer free or discounted shipping. Any applicable conditions will be displayed as part of the relevant promotion.

4. ORDER CONFIRMATION AND TRACKING

Once your order has been placed, you will receive an order confirmation using the contact information provided during checkout.

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch notification.

5. DELIVERY TIMES

Delivery times shown on our website or at checkout are estimates.

Although we aim to ensure orders arrive within the estimated timeframe, delays can occasionally occur because of postal or courier disruptions, severe weather, seasonal demand, strikes, or other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us so we can assist you.

Nothing in this Shipping Policy affects your statutory consumer rights.

6. INCORRECT DELIVERY ADDRESSES

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please contact us as soon as possible if you notice an error in your delivery information.

If your order has not yet been dispatched, we will make reasonable efforts to correct the address. We cannot guarantee that an address can be changed once an order has been dispatched.

Additional delivery costs resulting from an incorrect or incomplete address may be payable by the customer where permitted by law.

7. FAILED OR RETURNED DELIVERIES

If an order is returned to us because delivery could not be completed, we will contact you where possible.

Depending on the circumstances, you may be required to pay an additional shipping charge before the order can be sent again.

This does not affect any rights you may have under applicable consumer law.

8. LOST ORDERS

If you believe your order has been lost in transit, please contact us.

We may ask you to allow the carrier's applicable delivery period to pass before we can investigate the shipment.

Where appropriate, we will contact the delivery provider and take reasonable steps to resolve the issue.

Your statutory rights remain unaffected.

9. DAMAGED ORDERS

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide your order details and, where possible, photographs showing the damaged item and packaging. This information can help us investigate the issue with the delivery provider.

Any refund, replacement, repair, or other remedy will be provided in accordance with our Refund Policy and your applicable statutory rights.

10. INTERNATIONAL SHIPPING

Unless international delivery options are displayed at checkout, Headforahat currently ships within the United Kingdom only.

If international shipping becomes available, customers may be responsible for applicable customs duties, import taxes, or other charges unless otherwise stated during checkout.

11. RETURNS

Shipping arrangements relating to returns are covered by our Refund and Returns Policy.

Please review that policy for information about returns, cancellations, refunds, and any applicable return shipping costs.

12. CONTACT US

If you have questions about shipping or need assistance with an order, please contact us:

Store Name: Headforahat
Business Owner: Colleen Dalzell
Email: colleendalzell@hotmail.com

When contacting us about an existing purchase, please include your order number where possible so we can assist you more quickly.